What does this integration mean in practical terms?
When a patient calls your clinic, Voxira’s AI voice agent manages the conversation from start to finish. It identifies the patient, performs triage according to your clinical protocols, and then directs the patient to the appropriate healthcare professional by suggesting a suitable appointment. This appointment is automatically added directly into Medesync.
Thanks to the EMR integration, Voxira can, without human intervention:
- Schedule appointments based on prioritization, triage, and identification of the attending physician.
- Modify appointments in real time based on availability.
- Cancel appointments with automatic calendar updates.
- Create a patient file or update patient contact information.
- Answer patients’ general questions or specific ones about their appointments.
Tailored support, right from the start
The integration of Voxira into your Medesync environment is provided with a dedicated customer success team. Our team works with you to configure workflows tailored to your practice, whether they involve specific triage rules, multiple specialties, or complex prioritization protocols. Voxira also relies on voice models trained with an in-depth understanding of medical terminology, enabling it to sort requests appropriately, even when dealing with complex workflows.
Want to see how this integration can be applied to your clinic?
Contact our team for a personalized demo.
