Privacy policy

Last updated: April 05, 2024

1. Introduction

Solutions informatiques SECAI Inc. (maker of Voxira) is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information through our website.

We comply with applicable privacy laws, including Québec’s Act respecting the protection of personal information in the private sector (Law 25), PIPEDA, HIPAA and other relevant Canadian regulations.

2. Privacy Officer

Our DPO is Sandrine Paroz, VP, Product & Technology // privacy@secai.ca.

You may contact us with any questions, access requests, or complaints regarding your personal information.

3. Information We Collect

We collect only the information necessary for the purposes described below.

Information you provide directly

  • Name
  • Email address
  • Phone number
  • Organization name
  • Any information submitted through contact forms or demo requests

Automatically collected information

When you visit our website, we may collect:

  • IP address
  • Browser type and device information
  • Pages visited and usage data
  • Cookies and similar technologies

We do not knowingly collect personal information from children under 14 without parental consent.

4. Purposes of Collection

We collect personal information to:

  • Respond to inquiries and demo requests
  • Provide information about our products and services
  • Improve website functionality and user experience
  • Ensure security and prevent fraud
  • Comply with legal obligations

We collect only the information necessary to fulfill these purposes.

5. Consent

By submitting personal information through our website, you consent to its collection and use for the purposes described in this Policy.

Where required by law, especially for sensitive information, consent is explicit, specific, and separate from other terms.

You may withdraw your consent at any time, subject to legal or contractual restrictions.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure proper website functionality
  • Analyze website traffic
  • Improve performance and usability

You may adjust your browser settings to refuse cookies. Certain features of the site may not function properly if cookies are disabled.

7. Disclosure of Information

We do not sell personal information.

We may share personal information with:

  • Service providers that support website hosting, analytics, or communications
  • Legal or regulatory authorities when required by law

When information is transferred outside Québec or Canada, we conduct appropriate assessments and implement contractual safeguards as required by Law 25.

8. Security Measures

We implement appropriate technical and organizational safeguards to protect personal information, including:

  • Encryption
  • Secure hosting environments
  • Role-based access controls
  • Authentication measures

Security measures are proportional to the sensitivity of the information collected.

9. Retention and Destruction

Personal information is retained only as long as necessary to fulfill the stated purposes or meet legal obligations.

When no longer required, information is securely destroyed or anonymized.

10. Your Rights

Under applicable privacy laws, you have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Withdraw consent
  • Request deletion where applicable
  • Request data portability in a structured, commonly used format

To exercise these rights, contact our Privacy Officer.

11. Confidentiality Incidents

In the event of a confidentiality incident posing a risk of serious harm, we will notify affected individuals and the appropriate regulatory authority, as required by law.

We maintain a register of confidentiality incidents in accordance with Law 25.

12. Automated Decision-Making

If we use automated decision-making processes that significantly affect individuals, we will inform affected persons and provide an opportunity to request human review, as required by law.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised date.

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