After Med Access and Medesync, Voxira is now integrated with PS Suite, a TELUS Health EMR. For your clinic, that means one thing: your patients' calls turn into appointments in your PS Suite schedule, without anyone having to pick up the phone.
What Voxira Does for Your Clinic
Voxira, built in Montreal, is an AI receptionist for medical clinics that answers patient calls, performs patient triage, checks real-time availability, and books, reschedules or cancels appointments on its own. It now does all of this directly in your PS Suite EMR, from TELUS Health.
Missed Calls and Admin Work: Daily Life in PS Suite Clinics
8:02 a.m., Monday. The phone lines light up in the first hour and don't stop ringing until late in the evening. One patient wants to reschedule, another asks for your opening hours, a third has been on hold for 6 minutes. Meanwhile, someone has to open PS Suite, find an open slot and re-enter everything by hand.
This isn't an organization problem, it's a volume problem. Across Canada, doctors lose 19.8 million hours a year to unnecessary administrative tasks, and 90% say it's burning them out.
What the Voxira × PS Suite Integration Changes for Your Clinic
Voxira is natively integrated with PS Suite: it reads, writes and updates to your schedule in real time. When a patient calls, the voice agent answers the call, handles the request, checks actual availability, applies your rules and books the appointment. Your team sees the result directly in PS Suite.
Thanks to the PS Suite integration, Voxira can, without human intervention:
- Book appointments based on priority, triage and the patient's regular physician. - Reschedule appointments in real time based on availability.
- Cancel appointments with automatic schedule updates.
- Create patient records or update patient contact information.
- Answer patient questions about their appointments, as well as your clinic's FAQs.
Voxira and TELUS Health EMRs: 3 Integrations, from Quebec to B.C.
With PS Suite, Voxira is now integrated with three of TELUS Health's EMRs, used by clinics from Quebec to British Columbia. Whichever TELUS EMR your clinic uses, the voice agent works the same way: it answers, it books, it writes and updates to your schedule.
How Voxira Is Implemented in Your Clinic
Voxira adapts to the way your clinic works, not the other way around. Every implementation is tailored and customized with your team: your doctors, your appointment types, your lead times, your exceptions. Nothing goes live until you've tested and approved it.
1. Kickoff meeting: Our implementation team documents how you work, just like you would train a new medical office assistant.
2. Building your flows: The team turns these rules into the voice agent's logic and builds flows specific to your clinic.
3. Flow-by-flow validation: Each flow is presented to you and adjusted until it matches how you work:
- the agent's voice and answers to frequently asked questions;
- the PS Suite integration and appointment booking;
- appointment rescheduling;
- cancellations and transfers to your team.
4. Testing: Internal testing at Voxira, then user acceptance testing (UAT) with your team, using your real scenarios.
5. Team training, then official go-live.
No generic template: the agent follows your rules, not those of a typical clinic. No EMR change, no new habits for your team to adopt and no interruption to your daily operations.
Patient Data Security and Compliance
Data hosted in Canada, encrypted, with role-based access control.Voxira complies with PIPEDA, PHIPA in Ontario and PIPA in Alberta.
Voxira is also the first AI medical receptionist certified by the Quebec Ministry of Health.
